Refund Policy

This site is owned and operated by A Family Name in Print. If you have any queries about refunds of items or if you have any comments or complaints on or about our website, you can contact us at

If you are not completely satisfied with your order please return it to us within 14 days of receipt. This will have to be at your expense. We will be more than willing to issue a refund or exchange. Although this does not include any personalised items. If an item is damaged whilst in transit to you or an error has been made on our part, then we are more than happy to replace the damaged item or refund your payment. In the event of any refund we will deduct the original cost of shipping the item to you.